LEGAL & PRIVACY

This page explains how The Perfectionist Coatings & Polishing collects, uses, and protects your information, as well as the terms governing your use of this site and our services.

PRIVACY POLICY

HOW WE COLLECT, USE, AND PROTECT YOUR INFORMATION

This Privacy Policy explains how The Perfectionist Coatings & Polishing ("we", "us", or "our") collects, uses, and protects your information when you visit this website, submit a form, call or text us, or engage our services in Rhode Island & Massachusetts.

1. INFORMATION WE COLLECT

Personal information you provide: When you request a quote, book an assessment, contact us, or opt in to receive SMS or email updates, we may collect your name, phone number, email address, street address or service location, and project details you share in free-text fields.

Usage and technical information: Our website may automatically collect technical data such as IP address, device type, browser type, pages visited, and referring URLs through cookies or similar technologies. This information is generally aggregated and does not directly identify you.

Communication records: We may maintain records of communications with you, including phone calls, emails, SMS messages sent through our CRM platform (GoHighLevel) and its telephony provider (Twilio), and form submissions for quality assurance and compliance.

2. HOW WE USE YOUR INFORMATION

To respond to your inquiries, quote requests, and service bookings.
To schedule, manage, and deliver services at your property.
To send transactional updates related to appointments, project status, and support.
To send marketing messages where permitted by law and with your consent.
To improve our services, website performance, and customer experience.
To comply with legal obligations and enforce our agreements.

Customer information is never sold or shared for marketing purposes and is only used to provide requested services and related communications in line with this Privacy Policy.

3. SHARING AND DISCLOSURE

We do not sell your personal information. We may share your information with trusted service providers that help us operate our business, including GoHighLevel (our customer relationship management platform) and Twilio (our SMS and telephony provider), payment processors, analytics providers, and subcontractors who assist with project delivery. These providers are only permitted to use your information to perform services on our behalf and are required to protect it appropriately. We never sell or share your information with unaffiliated third parties for their own marketing purposes.

4. DATA RETENTION AND SECURITY

We retain your information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. We use commercially reasonable physical, technical, and administrative safeguards to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to access, correct, or delete certain personal information we maintain about you, or to object to or restrict certain processing. To exercise these rights, please contact us using the details in the Contact section below. We may need to verify your identity before responding to your request.

6. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to operate and improve our website, understand how visitors engage with our content, and support advertising or analytics. You can usually control cookies through your browser settings, but disabling cookies may affect some website features.

Last Updated: 2026

SMS PRIVACY POLICY

CONSENT, MESSAGING, AND YOUR RIGHTS

This SMS Privacy Policy describes how we use text messaging in connection with GoHighLevel and Twilio, and your choices regarding SMS communications from The Perfectionist Coatings & Polishing.

By providing your phone number and opting in, you consent to receive SMS messages from The Perfectionist Coatings & Polishing regarding estimates, appointments, project updates, customer support, and follow-up communications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

1. SMS PROGRAM DESCRIPTION

With your consent, we may send you SMS text messages related to quotes, appointment reminders, project updates, follow-up communications, and occasional promotional offers about coatings and polishing services from The Perfectionist Coatings & Polishing.

2. CONSENT TO RECEIVE SMS MESSAGES

By submitting a form on this site with your mobile phone number, or by opting in via a checkbox or keyword, you expressly consent to receive SMS messages from us at the number you provide. Consent is not a condition of purchase. Message frequency may vary based on your engagement and active projects with us.

If you provide a mobile number for a business or a shared line, you represent that you are authorized to consent on behalf of all users of that number. Data obtained through the SMS program will not be sold or shared with unaffiliated third parties for their own marketing purposes and will be used in accordance with this SMS Privacy Policy and our main Privacy Policy.

3. HOW TO OPT OUT

You can opt out of receiving SMS messages at any time by replying STOP to any message we send. After you send STOP, we may send a final confirmation text to confirm that you have been unsubscribed and will no longer receive SMS messages from us, unless you opt in again. For help regarding our SMS program, you may reply HELP or contact us using the details in the Contact section below.

4. MESSAGE AND DATA RATES

Message and data rates may apply to any SMS messages we send to you or that you send to us, depending on your mobile carrier plan. You are responsible for any charges imposed by your carrier related to SMS or data usage.

5. USE OF GOHIGHLEVEL AND TWILIO

We use GoHighLevel as our customer relationship management platform and Twilio as our underlying telecommunications provider to deliver SMS messages. Your phone number and message content may be processed and stored by these providers to facilitate messaging and maintain logs required for compliance and troubleshooting. We require these providers to handle your information securely and in accordance with applicable laws and carrier requirements.

6. SMS DATA PRIVACY AND SECURITY

We treat SMS data as part of your customer record and protect it using the same safeguards described in our main Privacy Policy. We do not sell your SMS consent status or message content to third parties. We may retain SMS logs and consent records for as long as needed to demonstrate compliance with carrier, legal, or contractual requirements.

7. CARRIERS AND DELIVERY

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and is outside of our control once messages are handed off for delivery.

8. RELATIONSHIP TO MAIN PRIVACY POLICY

This SMS Privacy Policy supplements our main Privacy Policy. To the extent there is a conflict between this section and the main Privacy Policy regarding SMS communications, this SMS Privacy Policy will control with respect to SMS messaging matters.

Last Updated: 2026

EMAIL COMMUNICATIONS

HOW WE USE EMAIL

When you provide your email address, we may use it to respond to your inquiries, send estimates or proposals, confirm appointments, provide project updates, and share important information about your services.

Where permitted by law and with your consent, we may also send occasional marketing or educational emails about coatings and polishing services. You can opt out of non-transactional emails at any time by using the unsubscribe link included in the message or by contacting us directly.

Email addresses and email content are treated as part of your customer record and handled in accordance with our Privacy Policy. We do not sell your email address or share it with unaffiliated third parties for their own marketing campaigns.

TERMS & CONDITIONS

YOUR USE OF THIS SITE AND OUR SERVICES

These Terms & Conditions govern your use of this website and any services provided by The Perfectionist Coatings & Polishing in Rhode Island & Massachusetts. By accessing our site or engaging our services, you agree to these terms.

1. ELIGIBILITY AND SERVICE AREA

Our services are primarily available to residential and commercial customers located in Rhode Island & Massachusetts. By requesting a quote or booking services, you represent that you are at least 18 years of age and authorized to make decisions for the property where work will be performed.

2. QUOTES, ESTIMATES, AND CONTRACTS

Online or verbal estimates are provided based on information you share and are subject to verification upon site inspection. Final pricing, scope of work, and scheduling will be confirmed in a written proposal or service agreement. Any changes to scope, materials, or conditions may result in change orders and revised pricing.

3. PAYMENTS AND CANCELLATIONS

Payment terms, deposits, and accepted payment methods will be outlined in your service agreement. You agree to pay all amounts when due. Cancellations or rescheduling may be subject to fees if adequate notice is not provided or if materials have already been ordered specifically for your project.

4. WARRANTIES AND LIMITATIONS

Any warranties or guarantees on materials or workmanship will be described in your written agreement and may vary based on the system installed and conditions of use. Except as expressly stated, our services and this website are provided "as is" without additional warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose, to the extent permitted by law.

5. WEBSITE USE AND INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, and images, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, distribute, modify, or create derivative works from our content without prior written consent.

6. LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Perfectionist Coatings & Polishing will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of this website or our services. Our total liability for any claim will not exceed the amount paid by you for the specific service at issue.

7. GOVERNING LAW

These Terms & Conditions are governed by the laws of the state in which services are performed, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in that jurisdiction, unless otherwise required by law.

8. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time. When we do, we will revise the "Last Updated" date below. Your continued use of this website or our services after changes are posted means you accept the revised terms.

Last Updated: 2026

CONTACT & SERVICE AREA

THE PERFECTIONIST COATINGS & POLISHING

Phone

401-430-6173

Email

[email protected]

Service Area

Rhode Island & Massachusetts

Serving the greater metropolitan area with premium concrete coating and polishing solutions. Fully licensed, bonded, and insured for your protection. Lic #CC-998822.

Legal

Terms & Conditions

SMS Privacy Policy